I needed to arrange for something to be changed on a client's web applications and through my contact on my IM tool I was able to make the request and have confirmation of the change within a short period of time.
I could see that the developer was in the office which had an advantage over e-mail. Althought the response wasn't immediate from the developer, a quick message came through to confirm it was updated within a reasonable time and I could acknowledge it.
One of the things I've noticed with IM tools is that messages tend to be a lot shorter as well and therefore when time is important quick updates and assistance be arranged.
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